Refund Policy
This Refund Policy applies to Vendor subscription payments made on AbMilega. It does not apply to transactions, bookings, or payments made directly between Users and Vendors.
Paid plans covered
Growth · Premium
Growth is ₹999/month and Premium is ₹2,499/month.
Refund window
7-day reporting
Eligible issues should be reported within 7 days of the charge.
1. Subscription Plans Covered
This policy applies to the following paid Vendor subscription plans:
- Growth Plan — ₹999/month
- Premium Plan — ₹2,499/month
The Free plan does not involve payment and is not covered by this policy.
2. When a refund may apply
Subscription fees are generally non-refundable, except in these situations:
- Duplicate payment for the same billing cycle due to a technical or gateway issue.
- Unauthorized transaction reported within 7 days of the charge.
- Successful payment but vendor profile or features not activated within 7 business days due to a technical fault on AbMilega’s side, where the issue remains unresolved.
For eligible cases, contact support@abmilega.com and include your payment reference ID.
3. Non-refundable situations
- Change of mind after subscribing.
- Dissatisfaction with leads, inquiries, or bookings received through the platform.
- Partial use of a billing cycle, including mid-cycle cancellation.
- Suspension or termination for violating Terms & Conditions.
- Failure to use subscription features during the billing period.
4. Cancellations
Vendors may cancel at any time through the Vendor Dashboard or by contacting support@abmilega.com.
Cancellation stops future billing, but does not create a refund right for the current or already-paid billing cycle.
At the end of the current billing cycle, listing features revert to the Free plan or the listing may be removed based on your preference.
5. Refund process
If approved, refunds are processed back to the original payment method through Razorpay within 7–10 business days of approval.
A confirmation email is sent once the refund is initiated, though bank processing times may vary.
6. Plan upgrades and downgrades
Upgrades made mid-cycle may be billed on a prorated basis for the remainder of the current cycle.
Downgrades take effect from the next billing cycle, and no partial refund is issued for the current cycle difference.
7. Disputes and contact
If you believe a charge was made in error, contact support@abmilega.com before initiating a chargeback so the issue can be reviewed directly.
Phone: Add business phone
Address: Rajasthan, India